Frequently Asked Questions

After checkout, you will see a download link on screen and receive an email with access instructions. The link stays active for six months, and you can request a fresh one any time after that.

Your materials are yours to keep for the life of ATI TEAS Version 7. If ATI releases Version 8 and a new edition is built for it, that would be a separate purchase.

All sales are final on digital downloads, since the files are delivered immediately and in full. If something goes wrong on our end — a link that will not open, a file that will not download — contact us at team@nursecheung.com, and we will address it. You can access our full refund & return policy here. 

We are here to support! Contact us at team@nursecheung.com and include the name on the order, the date of purchase, which products you ordered, as well as the correct email address, and our team will resend your order. 

First, check your spam or junk folder — that is where it usually is. If you still cannot find it, the most common cause is a typo in the email address at checkout, which happens more often than you would think.

Either way, contact us at team@nursecheung.com with the name you ordered under, and we will resend your files to the correct address. You do not lose access to anything you have paid for, and you do not need to buy again.

Contact us at team@nursecheung.com, and we will send you a new one. Download links stay active for six months, and requesting a replacement is routine — you do not lose access to anything you have bought.

No. This is a digital PDF download. You will get a download link on screen immediately after checkout and by email, so you can start studying within a couple of minutes.

Yes. You can print the whole guide or individual sections for your own study use only.

Any device that opens a PDF: phone, tablet, laptop, or desktop. There is no app to install and no account to maintain.